When it comes to the world of cutting edge technology, healthcare is often at the forefront of these innovative solutions and leads the way when it comes to implementation of new tools to better serve patients. However, while the equipment used by doctors and medical professionals helps them to better treat patients, there is often a gap that needs to be filled when it comes to customer service. Enter custom healthcare software.

Over the last several years, medical professionals have seen that there is a need for a tailored software solution that can store patient records, help schedule visits, and plan the use of resources across the organization. These custom healthcare software solutions can help medical professionals work smarter and provide a better experience overall for their patients.

In this article, we are going to take a closer look at exactly how custom healthcare software makes a difference for these professionals. Along the way, we will offer some use cases and best practices for using custom software solutions. Without further ado, let’s get started.

custom healthcare software

Introduction to custom healthcare software

Let’s start first by talking about what we mean when we say custom healthcare software. While electronic healthcare records have been used since the early days of computers, today healthcare software can encompass more than just data storage. Now, medical professionals can engage with their patients, answer questions, and run their businesses all through one system.

While custom healthcare software development is often seen as expensive or cumbersome, most off-the-shelf solutions are far from perfect. Not only that, but they are often run through a subscription service and doctors don’t own the underlying code, whereas custom healthcare software is tailored specifically for the exact uses that the medical professional needs.

Types of software

In order to give you a better idea of the types of custom healthcare software that is available, let’s take a closer look at what different software looks like depending on the need that is being filled. From patient portals to mobile apps, medical professionals can use the latest software technology to improve their practices across the board.

Patient portals

Taking the concept of electronic medical records a step further, patient portals are online self-service websites or web applications that allow patients to view their records, communicate with doctors, and so much more. Not only does this make things far more convenient for patients, but it helps them to become an active part in the medical process. Over 80% of patients see portals as being useful, so adopting one is the first step in optimizing the process.

Resource planning systems

Another common custom healthcare software is an ERP or enterprise resource planning system. While many healthcare providers already have some sort of CRM or customer relationship management system, ERP solutions can take things a step further. Not only do they make processes more efficient, but they provide a better user experience to everyone involved.

Take Hartford HealthCare for example. Back in 2015, medical professionals at Hartford realized that they needed one connected system for running everything as they continued to grow. By adopting a custom ERP system to handle everything, they were able to improve efficiency across the board and seamlessly continue to scale and integrate new systems along the way.

Mobile healthcare applications

Medical professionals can take a patient portal one step further and create their own dedicated mobile application. Depending on the scale of your development, building your own custom healthcare software that allows patients to view their records and schedule appointments on the go is an incredible value add for your healthcare business. Patients can even use it to check in to their appointments and learn more about their treatment.

Needs of medical professionals

So far, we have mainly talked about how using a custom healthcare software can improve the lives of your patients. However, medical professionals have their own group of needs that can and should be solved with a custom software. Next, we’ll take a look at the needs of these professionals and how they can be met using one of the above custom solutions.

Data management

For the average medical professional, keeping track of all the various patient records and information can be a huge hassle without a central data storage software. Thankfully, there are solutions available that can not only make all of this data easy to access, but that can automate processes to leave more time for engagement with patients instead of paperwork.

One technology that healthcare professionals should consider when creating a custom software is blockchain. Not only does blockchain development allow for medical professionals to decentralized their data to keep it secure, but it gives anyone with the proper access the ability to use the data at any time.

Efficient communication

Along with secure data management, medical professionals need efficient communication in order to better serve their patients and stay on the same page with their team. A custom healthcare software can be the perfect fit here, as you can simply add a communication tool that allows users to be in constant contact while reviewing charts and even sharing patient files.

Medical professionals have already begun to adopt communication software into their processes for greater efficiency. In fact, some larger companies are now able to have all 24,000+ employees communicate with each other due to using a custom healthcare software. Imagine what that can do for your practice!

Patient-first approach

Another thing that medical professionals need is a custom healthcare software development team that understands that patients come first. While there is an obvious need for better communication and data storage on an administrative level, most professionals won’t start using a software unless they know it is putting the needs of the patients first.

When you are working on a custom healthcare solution, make sure that this is understood. Not only will it give your development team a better idea of what you will use the software for, but it allows them to add in features throughout the design process that are better suited for a patient-first approach.

HIPAA Compliance

Finally, the last need that medical professionals is that the software they are working with is HIPAA compliant. While this should be obvious to any company working in the healthcare industry, it is a question worth asking when comparing different software options. Remember to keep HIPAA in mind any time you work on a custom healthcare software.

Final thoughts

As you can see, there is a lot of considerations that go into creating a bespoke software solution for medical professionals. However, the technology we have today is more than up for the task. If you have been considering a custom healthcare software for you company, the best time to get started is now, so get after it!